Return & Refund Policy – Tektown.in

1. Return Eligibility

We want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect product, you may request a return or replacement under the following conditions:

The return request is made within 30 days of delivery.

The product is unused, in its original packaging, and in resalable condition.

Proof of purchase (order number or receipt) is provided.

2. Non-Returnable Items

Certain products cannot be returned, including:

Items that have been used or modified.

Custom-made or special-order products.

Clearance or final sale items.

3. Return Process

Contact our support team at [support@tektown.in] with your order details and reason for return.

If approved, we will provide return shipping instructions.

Ship the product back using a trackable courier service.

4. Refund Policy

Once we receive and inspect the returned item, we will process the refund within 7-10 business days.

Refunds will be issued to the original payment method.

Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

If you prefer an exchange instead of a refund, let us know, and we will ship the replacement item after receiving the original product. 

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or refund.

7. Contact Us

For any return-related queries, reach out to our customer service team at:

📧 Email: support@tektown.in