Contact Help & FAQ
Welcome to our Help & FAQ section! Here, you’ll find answers to the most commonly asked questions. If you don’t see what you’re looking for, please feel free to reach out to us!
- General Inquiries
Q: How can I contact customer support? A: You can contact our customer support team via email at support@tektown.in. Our team is available Monday to Friday, from 9 AM to 5 PM.
- Account Issues
Q: I forgot my password. What should I do? A: No worries! Simply click on the "Forgot Password?" link on the login page, enter your email address, and we’ll send you instructions to reset your password.
Q: How can I update my account information? A: You can update your personal information by logging into your account, going to the "Settings" section, and editing your details there.
- Orders & Payments
Q: How can I track my order? A: Once your order has shipped, you’ll receive an email with tracking details. You can also view your order status in your account under the "Orders" tab.
Q: What payment methods do you accept? A: We accept payments via credit/debit cards (Visa, MasterCard, American Express), UPI and cash on delivery.
- Shipping & Returns
Q: How long will it take for my order to arrive? A: Shipping times vary depending on your location. Domestic orders typically arrive within 3-10 business days.
Q: How do I return an item? A: If you are unsatisfied with your purchase, you can return it within 30 days. For returns beyond this period or for special requests, please contact us at support@tektown.in, and we'll assist you further
- Product Information
Q: Do you offer product warranties? A: Yes! Most of our products come with a warranty. Please check the product page for specific warranty details or reach out to our support team for more information.
Q: Can I change or cancel my order? A: Orders are processed quickly, but if you need to make changes, please contact us as soon as possible at support@tektown.in, and we will do our best to accommodate your request.
- Technical Support
Q: I’m experiencing technical issues with your website. What should I do? A: If you encounter any issues while using our website, please try clearing your browser cache or try using a different browser. If the problem persists, contact us at support@tektown.in, and we’ll assist you further.